Shipping and Returns
Delivery Information
Thank you for choosing TrekTech Adventures! We are committed to ensuring that your orders are delivered to you in a timely and efficient manner.
Please review the following delivery information to understand our shipping process:
Shipping Methods:
We offer several shipping options to accommodate your needs:
Standard Shipping:
Our standard shipping option delivers your order within 3-7 business days after processing.
Expedited Shipping:
Need your items sooner? Choose our expedited shipping option for delivery within 1-3 business days after processing.
Free Shipping:
Enjoy free standard shipping on orders over £60.
Order Processing:
Orders are typically processed and shipped within 1-2 business days after payment verification. Please note that orders placed on weekends or holidays will be processed on the next business day.
Shipping Rates:
Shipping rates vary depending on the selected shipping method and the destination of your order. You can view the shipping costs at checkout before completing your purchase.
Order Tracking:
Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can track the status of your order by clicking on the tracking link provided in the email.
Returns
Returns Policy:
At TrekTech Adventures, your satisfaction is our priority. If you're not completely satisfied with your purchase, we’re here to help. Please review our returns policy for information on how to return items.
Eligibility for Returns:
Items must be returned within 14 days of the delivery date.
Items must be in their original condition, unused, unwashed, and with all original tags and packaging intact.
How to Initiate a Return:
- 1. Contact Us: Email our customer service team with your order number and reason for return. We will provide you with a return authorisation number and detailed instructions on how to proceed.
2. Pack Your Items: Securely pack the items in their original packaging, including all paperwork, parts, and accessories.
3. Ship Your Return: Use the prepaid return shipping label we provide. For your convenience, return shipping costs will be deducted from your refund amount.
Refunds:
Once we receive and inspect your return, we will notify you via email of the approval or rejection of your refund.
Approved returns will be processed within 5-7 business days. A credit will be applied to your original method of payment.
Please note that original shipping charges are non-refundable unless the item is deemed to be damaged or defective items before sale.
Exchanges:
If you need to exchange an item for a different size or color, please contact us to ensure the desired item is in stock.
Follow the return process outlined above, and once we receive your return, we will ship the exchange item.
Return Shipping Costs:
For most returns, return shipping costs will be deducted from your refund. We provide a prepaid return shipping label for your convenience.
In cases of damaged or defective items, return shipping costs will be covered by us.
Contact Us:
If you have any questions or concerns regarding your order or our shipping policies, please feel free to contact our customer service team at [email protected]. We are here to assist you and ensure a smooth shopping experience.
Thank you for shopping with TrekTech Adventures. We appreciate your support!